Question 1

What is LimeProspect?

Accepted Answer

LimeProspect is an AI-powered B2B prospecting platform built specifically for the UK market. It combines data from Companies House, public procurement registers and real-time business signals to help you find, qualify and engage the right prospects. Think of it as your intelligent sales research assistant that does the heavy lifting so you can focus on building relationships.

Question 2

How does the free trial work?

Accepted Answer

You get 7 days of full access to all features with no credit card required. Simply create an account and you're ready to go. During your trial you can search for prospects, run AI scoring, set up email sequences and connect your CRM. When the trial ends you can choose a plan that fits your needs, or your account will be paused until you subscribe.

Question 3

What data sources does LimeProspect use?

Accepted Answer

We pull data from several verified public sources, including Companies House for company and director information, Contracts Finder for UK public procurement opportunities, Find a Tender for high-value government contracts and the Charity Commission for charity and VCSE sector data. All data is sourced from legitimate public registers, so you can prospect with confidence.

Question 4

Do I need to install any software?

Accepted Answer

No. LimeProspect is a fully web-based platform that runs in your browser. There's nothing to download or install. You can access it from any device with an internet connection. We also offer browser extensions and API access on higher-tier plans for teams that want deeper integration.

Question 5

How does AI lead scoring work?

Accepted Answer

Our AI evaluates every prospect across four dimensions: fit, intent, contactability and compliance. Fit measures how well a company matches your ideal customer profile. Intent looks at real-time signals such as procurement activity, hiring patterns and filing events. Contactability assesses how reachable the decision-makers are. Compliance checks whether outreach is legally sound under UK GDPR and PECR. The result is a clear score that tells you where to focus your time.

Question 6

What is the "Explain Why" feature?

Accepted Answer

Every AI score comes with a plain-English explanation. Instead of a black-box number, you'll see exactly why a prospect scored highly or poorly. For example, it might tell you that a company recently won a government contract, has been hiring in your target department and has a clean compliance profile. This transparency helps your sales team personalise outreach and build trust.

Question 7

Can I search Companies House directly from LimeProspect?

Accepted Answer

Yes. LimeProspect integrates directly with the Companies House API, so you can search for UK companies, view director information, check filing histories and monitor real-time changes without leaving the platform. It's all enriched with our AI layer to surface the insights that matter most.

Question 8

How do procurement signals work?

Accepted Answer

We monitor Contracts Finder and Find a Tender in real time to track new opportunities, contract awards and supplier activity. When a company in your prospect list wins or publishes a procurement notice, you'll see it as a signal on their profile. This helps you time your outreach perfectly, reaching out when they've just secured budget or are actively looking for suppliers.

Question 9

What email integrations are supported?

Accepted Answer

LimeProspect integrates with Gmail and Microsoft 365 (Outlook). You can send, receive and track emails directly from the platform without switching between apps. Your email history syncs automatically so your whole team has visibility of prospect communications.

Question 10

Can I connect my CRM?

Accepted Answer

Absolutely. We offer two-way sync with HubSpot and Salesforce, covering contacts, companies and deals. When you update a prospect in LimeProspect, it syncs to your CRM and vice versa. This keeps your data consistent and saves hours of manual data entry every week.

Question 11

Is LimeProspect GDPR compliant?

Accepted Answer

Yes. Compliance is built into every layer of the platform. We source data exclusively from legitimate public registers, provide clear lawful bases for processing, honour data subject access requests and maintain full audit trails. Our infrastructure is designed to meet UK GDPR requirements from day one, not as an afterthought.

Question 12

How does LimeProspect handle PECR for B2B outreach?

Accepted Answer

Under PECR, the rules differ depending on whether you're contacting a corporate subscriber or a sole trader. LimeProspect flags this distinction on every prospect profile so you know which rules apply. For corporate subscribers you can send unsolicited B2B emails provided you include an opt-out mechanism. For sole traders and partnerships, you'll need prior consent. We surface this information clearly so you can stay compliant.

Question 13

What's the difference between corporate and sole trader subscribers?

Accepted Answer

Under PECR, corporate subscribers (limited companies and LLPs) can receive unsolicited marketing emails as long as there's a valid opt-out. Sole traders and general partnerships are treated as individual subscribers and require prior consent before you can email them. LimeProspect identifies the company type from Companies House data and flags the appropriate compliance rules automatically.

Question 14

How does the suppression list work?

Accepted Answer

When a prospect opts out of your communications or requests data erasure, they're added to your suppression list. LimeProspect automatically checks this list before any outreach, preventing you from contacting people who've asked not to be contacted. You can also import external suppression lists, such as the TPS register, to ensure full compliance.

Question 15

What is Lead Insights AI?

Accepted Answer

Lead Insights AI is a suite of AI-powered features built into every LimeProspect plan. It analyses prospect websites to detect weaknesses, generates call preparation briefings, creates personalised outreach recommendations and provides explainable AI scoring. There's no separate add-on to purchase. The depth of AI features scales with your plan: Starter includes basic scoring and summaries, Growth adds call preparation and competitor intelligence, and Agency unlocks custom scoring rules and advanced analytics.

Question 16

How does AI scale across the different plans?

Accepted Answer

Every plan includes AI lead scoring, prospect summaries, website opportunity detection and the Explain Why panel. Starter includes 100 AI credits per month with basic outreach assistance. Growth adds 1,500 credits, AI call preparation, competitor intelligence, natural language search and advanced outreach generation. Agency provides 10,000 credits, custom scoring rules, deal intelligence, custom opportunity detection and branded AI reports. If you need more capacity, you can purchase additional LimeProspect Credits anytime.

Question 17

Is AI included in my plan?

Accepted Answer

Yes. Every LimeProspect plan includes AI-powered prospect intelligence. There's no separate purchase needed. AI lead scoring, prospect summaries, website opportunity detection and outreach assistance come as standard. Higher plans unlock more advanced AI features and greater monthly credit allowances.

Question 18

What plans are available?

Accepted Answer

We offer four plans: Starter (£89/month), Growth (£189/month), Agency (£349/month) and Enterprise (custom pricing). All plans include AI-powered prospect intelligence, pipeline management, tasks, notes and AI proposals. Growth and above also include premium signals and CRM sync. Annual billing is available on every plan.

Question 19

Can I change my plan at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately and you'll be charged the prorated difference. Downgrades take effect at the end of your current billing period so you won't lose any features mid-cycle.

Question 20

What happens when my trial ends?

Accepted Answer

When your 7-day trial ends your account is paused. You won't lose any data or settings. Simply choose a plan and your account will be reactivated instantly with everything exactly as you left it. We don't auto-charge you at the end of a trial.

Question 21

Do you offer annual billing discounts?

Accepted Answer

Yes. Annual billing saves you 20% compared to monthly payments. You'll be billed once per year and can switch between monthly and annual billing at any time from your account settings.

Question 22

What are LimeProspect Credits?

Accepted Answer

LimeProspect Credits are a unified credit system for contact enrichment and AI operations. Each credit covers one enrichment lookup (including email pattern finding and verification) or one AI operation (such as lead scoring, company intelligence or outreach generation). Your plan includes a monthly allowance and additional credit packs can be purchased from your billing settings in three tiers: 5,000 credits for £29, 25,000 credits for £99 or 100,000 credits for £299.

Question 23

Is the pipeline and task management included?

Accepted Answer

Yes. Pipeline, tasks, notes and AI proposals are included in every LimeProspect plan. There's no separate CRM add-on to purchase. Starter plans include 3 AI proposals per month, Growth plans include 10 and Agency plans offer unlimited proposals.

Question 24

Are premium signals included in my plan?

Accepted Answer

Premium signals are included in Growth, Agency and Enterprise plans at no extra cost. This covers real-time alerts for procurement opportunities, funding rounds, hiring surges and director changes across your prospect list.

Question 25

What happens when I reach my AI credit limit?

Accepted Answer

When you've used all your monthly AI credits, AI-powered features like scoring, outreach generation and opportunity detection will pause until your next billing cycle. You can purchase additional LimeProspect Credits at any time from your billing settings to continue using AI features immediately.

Question 26

Can I add more users to my plan?

Accepted Answer

Yes. Each plan includes a set number of users (Starter: 1, Growth: 5, Agency: 20). You can add extra users at £20 per user per month from your billing settings. Extra users get full platform access and share your plan's AI credit allowance.

Question 27

What counts as an AI credit?

Accepted Answer

Different AI actions consume different numbers of credits. An AI summary uses 1 credit. Website opportunity scanning uses 3 credits. Outreach generation uses 2 credits. Call preparation uses 5 credits. Competitor analysis uses 8 credits. Your monthly allowance refreshes at the start of each billing cycle.

Question 28

How do I upgrade my plan?

Accepted Answer

You can upgrade at any time from Settings then Billing. The upgrade takes effect immediately and you'll be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.

Question 29

How is my data protected?

Accepted Answer

We take security seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use role-based access controls, maintain detailed audit logs and conduct regular security assessments. Our authentication is handled by Clerk, a SOC 2 certified provider, and payments are processed through Stripe with PCI DSS Level 1 compliance.

Question 30

Where is my data stored?

Accepted Answer

Your data is stored in secure, SOC 2 compliant data centres. Our primary infrastructure runs on Vercel and Supabase with data residency options available for enterprise customers. We ensure all data processing meets UK GDPR requirements for international transfers where applicable.

Question 31

Do you encrypt sensitive data?

Accepted Answer

Yes. All sensitive data is encrypted both in transit and at rest. API keys, authentication tokens and integration credentials are encrypted using AES-256 and stored in secure vaults. We never store raw passwords. Database backups are also encrypted and access is strictly controlled through role-based permissions.

Question 32

How does opportunity detection work?

Accepted Answer

Our AI scans each prospect's website to detect weaknesses such as poor accessibility, missing chatbots, outdated design, weak SEO and missing GDPR compliance features. Each weakness is converted into a sales opportunity with a confidence score and recommended action. This helps you position your services around genuine business needs rather than generic outreach.

Question 33

What is call preparation?

Accepted Answer

The 'Prepare Me For This Prospect' feature generates a complete briefing before you make a call. It includes a company overview, likely priorities, possible objections with suggested responses, talking points, an opening line and a closing strategy. It's designed to help you walk into every conversation fully prepared.

Question 34

Does the AI slow down the platform?

Accepted Answer

Not at all. All AI processing runs in the background through a job queue. When you view a prospect, the system returns cached results instantly. If intelligence hasn't been generated yet, it queues the work and updates the page progressively. Your searches and workflows always stay fast.

Question 35

Can I manage multiple websites?

Accepted Answer

Yes. LimeProspect supports multiple business websites per workspace, making it ideal for agencies managing several clients. Each website generates its own Ideal Customer Profile and prospect recommendations. You can add, analyse and manage websites from the 'My Websites' section in the sidebar.

Question 36

How do I import companies from Companies House?

Accepted Answer

There are two ways. First, you can use the AI Command Search (Ctrl+K) to search in natural language, then import matching companies. Second, you can go to the Prospects page, click 'Search Companies House' and use the advanced filters to find companies by industry, region, size and status. Selected companies are imported directly into your workspace.

Question 37

Can I export my data?

Accepted Answer

Yes. You can export prospects as CSV, JSON or Excel-compatible files. The export dialog lets you filter by corporate subscribers only, choose whether to include contact details, AI scores and signals. A compliance notice reminds you that exported data must be handled in accordance with UK GDPR and PECR regulations.

Question 38

What integrations are available?

Accepted Answer

LimeProspect integrates with Companies House, Contracts Finder, Find a Tender, Charity Commission, Gmail, Microsoft 365, Google Calendar, Microsoft Calendar, HubSpot and Salesforce. All integrations are included in every plan. You can also access your data programmatically through our REST API.

Question 39

Is there an API?

Accepted Answer

Yes. The LimeProspect API lets you search prospects, retrieve company data and access your workspace programmatically. API access is available on the Agency and Enterprise plans. You can generate and manage API keys from the Settings page. The API is rate-limited to 100 requests per minute per key.

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